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Monthly Archives: May 2020

Monthly Archives: May 2020

HOW CAN I CANCEL AN ORDER? ORDER CANCELLATION POLICY

Posted: May 27, 2020

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Categories: INFORMATION

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Author: xiang bangen

1-For the first 24hours after the order is placed, our customer can request a cancellation. We can cancel your order and issue a full refund.

Customers are recommended to send an e-mail to service@shestar.com, or sales@shestar.com

Please include the below info:

Your order number
The recipient name
The e-mail address you left when you placed the order

2-After 24hours to 47hours, the order could not be canceled free of charge. There will be a related handling fee/processing fee.

Generally speaking, we will charge 20%~30% of the order value as a processing fee.

3-After 48hours, we are sorry

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